Join our team! See below for a list of positions currently available.
STEM EDUCATION COORDINATOR
Essential Duties and Responsibilities:
- Controls Museum education experience onsite.
- Plans and Coordinates Education Summer Camp.
- Serves as a member of the Museum Task force for events and marketing.
- Person is trained as an educator or engineer in teaching students.
- Person coordinates all lessons and experiments at the museum for children groups middle school aged and older.
- Writes lessons and assists with classroom teaching.
- Main instructor at the museum for Distance Learning.
- Able to complete 3-D Modeling for exhibit design and interpretation
- Support museum curator on exhibit design, fabrication, and educational interpretation on designated projects.
- Works weekends; evenings, and other shifts regularly as required
- Requires a valid driver license
- Reports to Director of Education and Guest Experience
- Other duties as assigned.
Supervisory Responsibilities:
- Oversees volunteers and interns as required
Qualifications:
- Education
- Requires bachelor’s degree from an accredited college or university in a STEM discipline and teaching experience. A general knowledge of air and space history is essential.
- Language Skills
- Requires the skills and abilities that allow for effective communication with the public and fellow professionals
- Mathematical Skills
- Requires basic mathematical skills.
- Technical Skills
- Knowledge of computers including Microsoft Office suite and the internet
- Reasoning Ability
- Ability to work independently and on teams
- Physical Demands:
- Travel required to assist outreach programming
- Normal range of hearing, speech, and sight to communicate with a varied audience and/or staff, to record, prepare, and communicate appropriate materials and reports. Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, telephone, photocopier, and other office and classroom equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Resume may be submitted at programs@armstrongmuseum.org. Position is a full time hourly position with benefits.
Guest Services Representative, Part-time
Summary of Duties:
Assists in the performance of a variety of customer-related duties to include greeting customers, sales of retail merchandise, admission and membership products and services; providing telephone coverage and scheduling group visits.
Essential Duties and Responsibilities:
- Builds customer relations by providing a superior service experience during every interaction through reflective and active listening, addressing the customer’s needs, providing information and assistance, and presenting a professional image for the Museum.
- Clearly and accurately communicates product and services information in order to influence a customer’s buying decision.
- Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
- Act as customer advocate providing the customer’s feedback to appropriate staff.
- Provides general assistance by answering telephone calls; transferring calls appropriately, fulfilling requests and orders; and maintaining and taking reservations for programs offered by the Museum.
- Responsible for facilitating general and group admissions transactions.
- Provides general assistance to the retail operations of the Museum by arranging merchandise in bins and shelves; restocking counter supplies; keeping shelves stocked full; completing internal sales transactions; and assisting in taking inventory.
- May participate in the interpretative programs if called upon to do so.
- May be responsible for routine maintenance of building and grounds when called upon to do so.
- Facilitate visitor interaction through immersive exhibits, like the zero-gravity trainer.
- Routinely inspect other interactive museum elements and restore them to a baseline condition as necessary to ensure the optimal experience for future guests.
- Answer simple questions about the museum and its operation.
- Other duties as assigned.
Qualifications:
- One to three years customer service and/or sales experience preferred.
- Ability to clearly and accurately communicate Museum events, products and services in conversations. Ability to build rapport over the phone. Control conversations and demonstrate exceptional service delivery behaviors.
- Ability to perform simple mathematical calculations.
- Skill in operating computers, including web browsers and point of sales system.
- Ability to organize and orchestrate multiple activities simultaneously. Attention to detail and accuracy. Timely, independent decision-making abilities. Ability to synthesize and summarize data. Ability to carry out routine instructions.
Resume may be submitted at programs@armstrongmuseum.org.
The museum also is seeking students and young professionals for internship opportunities. Internships will be crafted to meet the needs of both the museum and the intern. Currently, the museum is interested in interns in exhibits, collections, marketing, special events, and education.